Echo Index
Future-centric forecasting using Artificial intelligence. Connect
feedback with the when, where, and why of your service performance,
identifying trends and analyse sentiments to drive key decisions.
The Echo Index, which is powered by AI and NLP is able to determine
the true customer sentiment value of a business by industry and
geography.
Collect instant, relevant data
The key to making the right decisions for your business is in the ability to collect trustworthy, relevant data. Here’s what makes our Smiley Touch unique:
High response rates
Efficient feedback system with high response time for prompt customer feedback and improved satisfaction.
In-the-moment feedback
Real-time customer feedback collection for enhanced business insights and improvements.
Understand reasons
User-friendly feedback platform for businesses to understand their target audiences.
Connect to target audience
Echo facilitates meaningful connections with target audiences through versatile feedback collection, analysis, and tailored improvement.
A fun and fast way to know the feedback of your customers
Understand root causes of satisfaction or dissatisfaction and connect it to the time and place to proactively improve your performance.
Eliminate blind spots and develop your operations
Does this sound familiar?
- I can’t capture enough continuous feedback
- It’s impossible to find out the root causes of service issues
- It’s not clear how to take action on the feedback data
Echo is the easiest, most engaging way to collect instant customer feedback and find out why people buy or do not buy from you. Understand what works, and what doesn’t, to improve the customer experience and transform your business.
A robust application with top-notch analytics
Echo includes our easy-to-use, Analytics software that lets you understand the reasons behind customer feedback and the needed focus areas to improve operations.
Get a continuous flow of learnings on your performance that your team can easily follow and apply. EchoFeed includes our easy-to-use, Analytics software that lets you understand the reasons
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