A thoughtful strategy to refine customer experience

Creating exceptional experiences lie in people feeling heard, and their feedback used to drive change. Our mission is to empower businesses to improve their customer service strategy by providing a product that allows for real-time feedback without interference.

About Echofeed

We are a creative system of developers, designers and communicators, continually creating best-in-class experiences to build enviable brands for our clients. We value growth, so our efforts are geared towards creating dynamic market experiences that will bring progress to our partnerships. Our processes adapt technological advancements while complementing the core skill of creativity in our teams.

Numbers we're proud of... 😎

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Resolved feedbacks from customers

Countries use Echofeed to get feedbacks

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Our Story

Echo started as a passion project in 2017. In our bid to improve our employee culture, we began to model a solution that would allow our staff to candidly express themselves. In the process, we ran a survey with many corporations who were encountering a similar challenge of sourcing feedback from their customers. We modified our goal to create an impactful product that would help organizations to improve their customer service strategy using real-time data, sourced with little interference and discomfort to users.

Our Promise To You

The businesses that thrive in the 21st century all have one thing in common: they rely on data. Customer feedback provides a first-hand account of their brand experience, feeding you valuable data to improve products and services, optimize customer satisfaction and retention, and maximize your bottom line. With Echo, we’re hoping to help companies capture actionable data that can be used to make better-informed decisions.