We are a creative system of developers, designers and communicators, continually creating best-in-class experiences to build enviable brands for our clients. We value growth, so our efforts are geared towards creating dynamic market experiences that will bring progress to our partnerships. Our processes adapt technological advancements while complementing the core skill of creativity in our teams.
Echo started as a passion project in 2017. In our bid to improve our employee culture, we began to model a solution that would allow our staff to candidly express themselves. In the process, we ran a survey with many corporations who were encountering a similar challenge of sourcing feedback from their customers. We modified our goal to create an impactful product that would help organisations to improve their customer service strategy using real-time data, sourced with little interference and discomfort to users.
The businesses that thrive in the 21st century all have one thing in common: they rely on data. Customer feedback provides a first-hand account of their brand experience, feeding you valuable data to improve products and services, optimize customer satisfaction and retention, and maximize your bottom line. With Echo, we’re hoping to help companies capture actionable data that can be used to make better-informed decisions.
We guarantee that you will receive technical assistance anytime you need it. Our support team is available around the clock so there is no downtime with Echo.
We design more intelligently, build more efficiently and go the distance as a team.
We focus on increasing customer satisfaction, helping companies become people-centric using Echo.